Frequently
Asked Questions
These are some of the most common questions we receive, but if you have any additional queries or need further assistance, we’re always happy to help. Simply get in touch with us here and we will get back to you as soon as possible.
I'm new to running, can I still join Raise Running Club?
Yes! Raise Running club was created for fun, stress free, social running, all abilities are welcome and we will always run together where possible and regroup as necessary. Nobody will be left behind.
When are the social runs?
Raise Running Club Runs are typically on Tuesday & Friday Evenings, and on a Sunday morning, although they will vary week to week. The best way to keep up to date is by joining our club on Strava, where you will be notified of upcoming events. Alternatively you can stay in the loop by following us on Instagram.
Do you do have Brand Ambassadors?
Absolutely. We are always on the lookout for individuals who love our brand and our Run Club and share its values. If you would like more information then please fill out an enquiry form here - or alternatively send us a message on Instagram - and we will be in touch as quickly as we can. We also offer discounted merchandise to anyone who attends our running club sessions.
How long will my clothing order take to arrive?
All of our products are made to order to ensure the highest quality. Please allow 7–10 working days for your order to be produced and delivered.
Do you accept clothing returns?
Because every item is made to order, we operate a restricted returns policy, limited to defects or misprints.
However, as we are an independent business, customer satisfaction is our top priority, so if there is an issue with your order, please do get in touch with us right away and we will do everything we can to resolve the problem.
I live locally, can I collect my order?
Unfortunately, we do not offer local collection. As all items are made to order, they are shipped directly from our production partners to you.